Terms & Conditions

Soul Growers

ABN 99 105 328 970 This website and its contents are owned by Soul Growers, LINSHANK VINTNERS PTY LTD. The use of this website is governed by the terms and conditions listed below. Each time you use this website, you acknowledge to us that you have read and understood these Terms and Conditions and agree to be bound by them. Age Restriction Under Australian law, you must be over 18 years of age to purchase wine from Soul Growers. It is an offense to sell, supply or obtain liquor on behalf of a person under the age of 18. You may only subscribe to or take advantage of promotions conducted by this website if you are 18 years of age or over.

Ordering Online

Ordering Soul Growers wines via our secure online transaction facility is the quickest and easiest method of purchasing directly from our winery. Use our secure Online payment facilities for immediate order processing and the shortest handling and shipping time possible.

Security Policy

Soul Growers uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. • Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by Soul Growers or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. • eWAY is an authorised third-party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Soul Growers. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au A tax invoice/receipt will be issued by email when your order has been processed successfully.

Return & Refund Policy

At Soul Growers we stand by our products and thrive to ensure your complete satisfaction. If you are unhappy with your wine, we offer a 90 day refund policy for goods on wine returned to our cellar door in good condition. Once the returned goods are delivered to us, you will receive a full refund within approximately 14 days. Please contact us immediately if there are any faults or breakages that occur during transit.

Delivery & Shipping

Delivery to Australian capital cities and surrounding suburbs is within 7 to 10 working days. Please allow up to ten days for other areas (including Tasmania & Northern Territory). We use Australia Post for all domestic deliveries including all Australian street or post office box addresses. In circumstances where no-one is present to receive the delivery, and there are no special delivery instructions, Australia Post will notify you via a card in your letter/post box, directing you to collect your wine from the local post office. Shorter delivery period can be arranged at an additional cost. Please contact us to discuss your delivery requirements once you have completed your order.

Freight & Handling Charges

Freight charges include $250 insurance per carton. Value of wine above $250 incurs a charge of $1.50 per $100 of wine value. To view our current freight charges please view our delivery information page.

Packaging for Delivery

Depending on the destination.

International Delivery

Please view our list of international distributors for overseas deliveries. Please contact us if you are unable to locate a distributor within your region.

Soul Growers Producers Licence 50805808

Please click on the link to view. Soul Growers Producers Licence
Soul Growers – It's a quality of life

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